Case studies

JUCY

Expertise: Support

We have a great working relationship with Origin and long may it continue.
Dan Alpe
Chief Operating Officer
JUCY
  • Demonstrated the value of IT to enhance and benefit the business
  • Established a partnership that allows for quick growth internationally
  • With JUCY through their growth from 120 to over 300 employees in six countries around the world

The challenge

When JUCY began talking to Origin in 2010, they were a quickly growing business who had underinvested in IT, but knew something had to change.

“Our server was in the kitchen next to the dishwasher, slightly off the ground!” explained COO and business co-founder Dan Alpe. “After a short time working with Origin, they helped us realise the extent of our IT requirements.”

What we did

“Our first discussions with Origin IT in 2010 led us to look at IT in a very different way. Previously we had viewed it as something that was basically a cost to our business. Origin opened our eyes to seeing that our IT network could be used to enhance and benefit our business.”

Alpe goes on to explain; “Origin has a similar business culture and outlook to Jucy – young at heart, and they look at things a bit differently. We really appreciate that right from the start they have explained everything to us in English rather than ‘IT-ish’!

After a short time working with Origin, they helped us realise the extent of our IT requirements. Our server was in the kitchen next to the dishwasher, slightly off the ground! Obviously this put our server at unnecessary risk and Origin offered us a more stable solution to put us in a safer situation moving forward.

It blew us away how Origin moved our entire IT network from in-house into the Origin hosted server environment, literally overnight. Our call centre was fully functional at 7am in the morning, after the transition which was just awesome.”

The results

“Our fixed fee support contract gives us certainty. A big thing for us is there are no surprises with the invoices from Origin. There are so many variables with IT but Onefee enables us to get our heads around our IT costs. We have a great working relationship with Origin and long may it continue.”

“We recognise that the Origin directors are like-minded to us – they have entrepreneurial mind-sets and similar goals to us. We all want to dominate in our respective industries.” – Dan Alpe, COO, JUCY.

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