11 Main Catagories of Managed Services

APPLICATION DEVELOPMENT

Outsourcing is where a service provider is responsible for developing new systems or enhancing existing systems.

APPLICATION MAINTENANCE

Outsourcing is where a service provider takes over the maintenance of existing systems. This can include minor bug fixes, patches, and enhancements.

DATA CENTRE OPERATIONS

Outsourcing is where data centres are managed and operated by an outside service provider. This includes data centres where facilities or computer hardware are owned by the customer, as well as cases where data centres or computer equipment, dedicated or otherwise, are owned by the service provider.

DATABASE ADMINISTRATION

Outsourcing is where the outside provider is used to develop, monitor, and tune databases at the physical or logical level.

DESKTOP SUPPORT

Outsourcing is where a service provider is responsible for acquisition, installation, maintenance, or support of desktop or laptop computers. Desktop support technicians can be located on-site or work from remote locations.

DISASTER RECOVERY SERVICES

Outsourcing is where an outside provider is responsible for offsite data storage, recovery data centres, or redundant systems or networks that are used in the event of a disaster or other disruption requiring business continuity services.

HELP DESK

Outsourcing is where an outside provider is responsible for any type of first-level phone or electronic response to end-user incidents or inquiries.

IT SECURITY

Outsourcing is where an outside service provider provides security-related services, such as security assessments, penetration testing, or managed security services.

NETWORK OPERATIONS

Outsourcing is where a service provider is responsible for all or part of voice and data network operations, network monitoring, or contract services to install, repair, or maintain network equipment, software, or circuits.

SOFTWARE AS A SERVICE / HOSTED APPLICATIONS

Is where an organisation is paying for use of an application maintained by a service provider in the service provider’s data centre. The service provider can be hosting the application or providing the application as a service.

WEBSITE/E-COMMERCE SYSTEMS

Outsourcing is where a service provider develops, hosts, or maintains a corporate website or e-commerce system.