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Our Solution
If your staff grows or contracts – no problem. ONEFEE Assist quickly and simply adjusts to that number. The team provides you and your staff with ‘unlimited information, assistance and resolution’ resource. You will get to know your team personally – friendly, professional and trusted Analysts who are there every day working with you on any I.T. issues that crop up. It may be a simple fix resolved by phone over a coffee, all the way up to a full scale crisis requiring urgent escalation and site visit from our Consultants. Or anything in between. ONEFEE Assist has a sophisticated and constantly evolving methodology where an issue is logged and registered into our system, and is managed all the way through to final completion no matter how difficult. Level One handles initial queries, Level Two takes on any more complex challenges and from there a team of specialist Engineers and Consultants are on hand to tackle the more perplexing issues. Through this team structure, knowledge is constantly circulated and applied - meaning the team knowledge-pool is growing constantly. Your usage patterns, network trouble-spots, are all analysed and applied to make your I.T. run better and faster. Like going to the Dr, ONEFEE Assist gives you the benefit of this layered issue management system which guides I.T. problems through a managed system that leads (if necessary) to a ‘Specialist’. Clients love this personal, friendly yet highly professional approach and there has yet to be a problem too big for our teams. You will always have access to the current status of your problem through our system and can deal with us by
Our ONEFEE clients enjoying ONEFEE Assist include Douglas Pharmaceuticals, West Auckland Trusts, Amway NZ, and Les Mills International. |
ONEFEE Assist provides the most comprehensive and flexible Help Desk service and support in New Zealand. For a simple, fixed monthly fee, Origin IT’s teams of professional Analysts are there to field every single I.T. headache you and your staff may be experiencing with networks, end-user computers, designated applications and other IT related products/peripherals.
