HELPDESK SUPPORT ROLE – LEVEL 1 ANALYST
This is an exciting opportunity for the right candidate to progress their career in the area of Managed Services and further expand their IT knowledge and gain more hands on experience.
Join our team based in Apollo Drive, Mairangi Bay, it’s a great learning environment and a fun place to be.
YOU WILL NEED THE FOLLOWING COMPETENCIES
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Strong communication
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A qualification in computing and previous experience in a call centre/ISP/ or similar environment.
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Ability to establish Good rapport with Customers
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Excellent time management
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Ability to follow through and be accountable
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Flexibility to work in a changing environment & industry
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Good understanding of company procedures & policies
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Professional, clean & tidy dress standard expected
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Enthusiastic/team player
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Good attention to detail & paperwork
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Loads of initiative
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Clean driver’s license
Level 1 tasks you will be required to do:-
-New user setups
-Email administration
-Reset Terminal Server sessions
-Archiving and deleting users
-Clearing print queues
-Adding printers
-PC Rebuilds/New Builds
-Setting up distribution groups
-Contacting 3rd party vendors
-Basic VPN troubleshooting
- General Helpdesk tasks based upon capabilities.
In return you will get:-
A professional company with strong brand
Great team culture
Excellent training and direction
Career growth
Challenging and rewarding tasks
Recognition and remuneration package to meet your performance
Hours:- 8.30am – 5.00pm Monday through Friday
To apply for this full time role you must be residing in NZ and eligible to work in NZ.
ROLE DESCRIPTION
